SOCIAL MEDIA
COMMENTS, MESSAGES, AND THREADS
Comments become conversations.
Handle Instagram and Facebook comments and messages as organized chats, with threads that preserve each interaction’s context.
CONVERSATION IN CONTEXT
Comment. Chat. Thread. Reply.
Comments become customer service · Chat and thread for every interaction · Volume under control
Social Media · real interface
EASY TO USE. POWERFUL TO RUN.
How Social Media changes your day-to-day work.
01
Comments become customer service
Receive comments as conversations and reply with the post context.
02
Chat and thread for every interaction
Organize replies, owners, and continuity without mixing topics.
03
Volume under control
Track channels, interactions, and performance in a view built to scale.
COMMENTS AS CUSTOMER SERVICE
From a public comment to an organized conversation.
Conversation turns Instagram and Facebook comments into contextual chats and threads. The team sees the post, author, replies, and owner without searching through the feed.
01 · COMMENT
Instagram@customer
on a post
“Where can I find this product?”
The post and author arrive together to preserve the original context.
02 · CHAT
Being handledQueue: Social Media · Owner: Marina
Where can I find this product?
I’ll send the link and help you here.
The interaction enters the queue, gets an owner, and becomes a customer service case.
03 · THREAD
Context preservedPost thread
Customer: Do you deliver to Recife?
Team: Yes. I have already confirmed the delivery time for you.
Customer: Perfect, thank you!
Every reply stays connected to the right topic, even as comment volume grows.
FOR AUDIENCE-DRIVEN BUSINESSES
Influencers, creators, and brands serve more people without losing proximity.
Social • Instagram
CONNECTED TO YOUR BUSINESS
Built for influencers, creators, and brands that cannot miss a conversation in the feed.
Public comments enter the service flow with the post and author preserved as context, then continue in an organized thread for the team.
A Conversation experience
SEE THE PRODUCT
Comment. Chat. Thread. Reply.
Explore the module screens and enlarge each image to see the experience in detail.
Social • channels
Social • Facebook
CONVERSATION IN ACTION
Find. Reply. Continue.
Turn social media volume into organized conversations with visible context and ownership.